Inside Delivering (even) better service with Design Thinking For us in China, too, Design Thinking is becoming an increasingly important approach to bringing products, solutions and services even closer to the customer. This is because Design Thinking opens up new perspectives and enables innovative solutions by addressing people's essential needs. (more…)
Industry News Quality 2015 – answers to new quality challenges need to acknowledge the human factor, supported by procedures and tools The “Quality 2015” event of Management Circle at Düsseldorf (March 10 – 11, 2015) was a high-quality experience: Almost 100 participants did a good investment, being able to learn how quality experts from research and different industries opened their “treasure chests” and shared openly how they managed quality challenges mostly inside their organizations, sometimes even going beyond their own organization. (more…)
